Privacy policy

Information held about you & privacy:


GPRD Compliance for EU Citizens

The European General Data Protection Regulation is designed to allow citizens and residents of the EU more control over their personal data.

What follows is our Privacy Notice which explains in clear terms how we manage your information.

Your Personal Data:

Genki Gear Ltd is the Data Controller of the personal data you provide to us when you place an order or request to join our mailing list. This will include name, address, email, phone number etc and is provided directly from you or indirectly via Paypal.

Why We Need Your Data.

Our lawful bases for collecting your data are contract (fulfilling your order and shipping it to you) legitimate interest (we must maintain records of transactions and inventory for EU Tax Regulations and to facilitate the operation of our business) and consent (you may have directly consented to joining our newsletter.) We treat your order as a contract. We require select personal data to fulfil and ship your order.

We need to know your basic personal data in order to deliver the items you order and communicate with you should any problems arise.

We will not collect any personal data from you that we do not need in order to provide and oversee this service to you.

By default, you will not receive additional email contact from us unless you have directly consented to subscribe to this service.

If you have subscribed in error, or wish to be removed from our Mailing List at any time, you can do so by:

  1. a) Selecting Unsubscribe, an option included in all of our Marketing emails.
  2. b) Emailing with the subject line ‘Unsubscribe.’

How Your Information is Processed

All the personal data we collect is processed in the UK however for the purposes of IT hosting and maintenance this information may be located outside of the European Union.

We have a Data Protection regime in place to oversee the effective and secure processing of your personal data.

Your payment information is securely encrypted by PayPal and your Card Provider / Bank. Genki Gear does not receive your Payment details at any time. We receive only confirmation of a payment’s success.

Duration of Information

If you place an order, we will keep your basic personal data (name, address, contact details) indefinitely – for a minimum of seven years after which time it may be destroyed. Your information is encrypted and / or archived securely. EU Law requires the management of such records for tax purposes.

If you contact us but without placing an order, we will keep a record of that contact thus:

  • Information provided when creating an account on our website (including a name, email address and/or postal address): 7 years after creation if account is unused, otherwise indefinitely.
  • Information provided for subscribing to email notifications and/or newsletters (including a name and email address): Indefinitely or until you choose to ‘unsubscribe.’
  • Information posted to our website for publication on the internet (for example product reviews): indefinitely or until requested to delete.
  • Information sent through the website Contact Us function OR emailed to any Genki Gear email address: 2 years following contact.
  • Any other personal information chosen to be sent e.g., letter post or hand-delivered notes: 2 years following contact.

What we would also like to do with it

We perform no other processing of your data other than required to fulfil your order or maintain our list of subscribers to our newsletter. Your data will not be passed on to a third party.

What are your rights?

If at any point you believe the information we process on you is incorrect you can request to:

  • See this information
  • Correct this Information
  • Delete this Information

By emailing

If you wish to raise a complaint on how we have handled your personal data, you can contact us to investigate at

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).


Linking and Using Cookies

You may establish links to the Website provided: You do not remove or obscure the copyright notice or other notices on the Website; You use these links for promotional or educational purposes only and you immediately stop providing links to the Website if notified by us.

Use of Cookies

As a result of viewing Our Website we may log certain information about you by using cookies. Cookies are small files which are stored upon the hard drive of your computer. We may use cookies to: measure the number of visitors to our Website; see how visitors navigate our Website and to see which resources they access; see what visitors’ buying behaviours are to allow us to see the latest buying trends; and see information about visitors’ internet connections and the equipment used to access Our Website. We use this information to help Us to improve the content of our Website or to improve the matching of Your interests or preferences.

The information We collect using cookies does not identify you personally. For example, it does not identify Your email address. It may include the IP address and/or the domain name of the computer You use. You should be aware that this information might therefore also identify (i) the company You work for (if You access Our Website from Your place of work), or (ii) Your Internet Service Provider. It may also identify information about Your computer, for example, Your operating system and browser type.

If You access Our Website by way of a hardware firewall, a proxy server or any other kind of router (such as a dial-up modem connection at Your ISP) then it is the address of the router that will appear in Our logs and not the address of Your computer.

If You do not want a cookie to be stored in Your computer, most Internet browsers have functions to erase cookies from the computer’s hard drive or to block all cookies or to receive a warning before a cookie is stored. You are welcome to use such facilities to prevent the installation of any cookie. If You refuse to accept cookies You may be unable to access certain parts of Our Website.

For more information on cookies please see the ICO website at

Links to Other Sites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over any other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

This policy was last updated March 2021 please check back when visiting the site for any updates which may occur.