Frequently Asked Questions
Can I exchange an item for a different size if what I ordered doesn’t fit? Yes, of course. If you find that something doesn’t fit, send us an email and let us know. Tell us what size you would like so that we can make sure we have it in stock and we can reserve it for you. Then return your order in its original condition – once we receive it, we will send out the new sized item to you. If you have seen a design that you like but would prefer a different colour than those displayed on the website, we can print a T-shirt to order for you. However please note that all print to order T-shirts are exchange only and may be subject to an extra charge, so check your sizes carefully.
Can I get a refund if I don’t like something? Yes, no problem. If when your order arrives, you decide you don’t like it, email us to let us know that you’ll be returning it. Then send it back to us in its original condition (within 14 days of receiving it). Please include a note explaining why you don’t like it – this helps us ensure we have better products in the future. Once we receive it, we’ll refund you in the same way that you paid.
How much will my order cost in if I am paying in a different currency? At the moment, we are only showing the price for the UK and USA. However if you contact us using the Contact Us page and we will come back to you as soon as possible with a conversion into your currency!
Do you supply Wholesale? Yes, it is possible for your shop or online site to buy Genki Gear products at wholesale prices. We love working with retailers to build the best offering for their customers and offer a range of options. We aim to be as flexible as possible when you are purchasing Genki wholesale. If you think you might be interested in stocking Genki Gear products please contact us for our options, pricing and terms using the Contact Us page.
How do I wash and maintain my Genki Shirt? All Genki Gear T-Shirts are printed on pre-shrunk 100% cotton T-Shirts so are machine washable and can be tumble dried on a cool cycle. We recommend that you always check the washing instructions printed on the label on the T-Shirt and that in order to maintain your shirt in as perfect a condition as possible, you always wash it inside out.