Frequently Asked Questions

Covid 19 Update 01/12/2020

We’re still open!

In these uncertain times, we would like to reassure all our customers that we are here online and are still dispatching website orders.
However, there are a few differences to our normal day to ensure that everyone stays safe. There is now just one of us, working in our own home, keeping all areas regularly sanitised. We’re practising social distancing and not accepting visitors.

Whilst we understand not everyone is in a position to do so, please try to continue supporting small business if you can. Your support and all of your comments are what is keeping us going and we hope that we can continue to provide cute and quirky original content to you all whether online or at one of the UK conventions in the future.

Most importantly though, we would like to say that we hope everyone stays safe and well in the following weeks. Please do stay inside if you possibly can and if you are a Keyworker then you have our sincere and heartfelt thanks.

If you have any questions, please do not hesitate to contact us.

Christmas posting dates.

We use Royal mail for all our orders below large parcel size and below are all the last dates for Christmas posting.

All orders must be completed one day before this final posting date to ensure that the order has time to be prepared and collected for posting

UK Posting

Monday 21 December- 1st Class and 1st Class Signed For

The Royal Mail have now updated their Special Delivery Guaranteed cut-off date from Wednesday 23 December to Tuesday 22nd December

International last posting dates for Christmas.

All orders must be completed one day before this final posting date to ensure that the order has time to be prepared and collected for posting

POST NOW CLOSED TO FOR CHRISTMAS DELIVERY -Australia, New Zealand,Africa, Asia, Caribbean, Central and South America, Far and Middle East, Canada, Cyprus, Malta, Greece, Eastern Europe ,Turkey, Czech Republic, Finland, Italy, Poland, Sweden, USA, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland

Friday 18 December- Belgium, France, Ireland, Luxembourg

Can I exchange an item for a different size if what I ordered doesn’t fit?  Yes, of course. If you find that something doesn’t fit, send us an email and let us know. Tell us what size you would like so that we can make sure we have it in stock and we can reserve it for you.  Then return your order in its original condition – once we receive it, we will send out the new sized item to you.

Can I get a refund if I don’t like something?
Yes, no problem. If when your order arrives, you decide you don’t like it, email us to let us know that you’ll be returning it. Then send it back to us in its original condition (within 14 days of receiving it). Please include a note explaining why you don’t like it – this helps us ensure we have better products in the future. Once we receive it, we’ll refund you in the same way that you paid.

How much will my order cost in if I am paying in a different currency? 
At the moment, we are only showing the price for the UK and USA. However if you contact us using the Contact Us page and we will come back to you as soon as possible with a conversion into your currency!

Do you supply Wholesale?
Yes, it is possible for your shop or online site to buy Genki Gear products at wholesale prices. We love working with retailers to build the best offering for their customers and offer a range of options. We aim to be as flexible as possible when you are purchasing Genki wholesale. If you think you might be interested in stocking Genki Gear products please contact us for our options, pricing and terms using the Contact Us page.

How do I wash and maintain my Genki Shirt?
All Genki Gear T-Shirts are printed on pre-shrunk 100% cotton T-Shirts so are machine washable and can be tumble dried on a cool cycle. We recommend that you always check the washing instructions printed on the label on the T-Shirt and that in order to maintain your shirt in as perfect a condition as possible, you always wash it inside out.